BSB40315 Certificate IV in Customer Engagement

As digital technologies continue to expand and evolve, competition from domestic and international markets is rapidly growing; causing businesses to rethink their customer value proposition.  With ever increasing communications channels, effectively engaging with customers across the various platforms, is proving to be the best sales and marketing tool a business has. Thus, in order to remain competitive and viable, businesses are doubling-down on the various customer engagement elements which make up the customer experience (CX); which has created a demand in the market for qualified customer engagement professionals.  With practical skills and knowledge that are transferable across nearly every industry and profession, the Certificate IV in Customer Engagement will provide the tools to support the growth of your business or career in CX.

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BSB40315 Certificate IV in Customer Engagement

Total Subjects


Study Method



6-12 months

Intake Date